BPI MS Authorized Representatives / End Users
To improve its overall customer experience and productivity of its surveyors, BPI MS Insurance Corporation wanted to digitalize some of its motor claims processes.
To verify a motor insurance claim, a surveyor is assigned to schedule an inspection of the vehicle to assess the damages. Often, surveyors would need to travel to multiple locations depending on location of vehicle and workshop. External factors such as poor traffic and adverse weather conditions often delay the survey procedure, prolonging the entire claims process.
In total it would take 2 to 3 days for an adjuster to review the claim and produce an assessment report.
To reduce the turnaround time, BPI MS implemented Fermion Merimen’s TrueSight Interactive Video (Video Chat) to enable surveyors to assess damages and verify motor claims digitally, and Fermion Merimen’s eClaims platform to streamline its claims process.
BPI MS Insurance Corporation (BPI MS) is a joint venture of the Bank of the Philippine Islands (BPI), one of the country’s most respected banking institutions and a member of the Ayala Group of Companies together with Mitsui Sumitomo Insurance Company (MSI), one of the largest non-life insurance companies in Japan. BPI MS has a wide-spread presence with 15 branches and satellites offices nationwide.
Website: https://www.bpims.com/